Delivery Times
We aim to post out all orders if they are in stock within 24 hours when received by 2-00pm Monday to Thursday. As most parcels go 1st class they should arrive the next day following posting, although this can not be guaranteed. Orders received after 2-00pm will be processed the following day. All orders received Friday to Sunday will be processed the following Monday. We will telephone or email you if there is going to be any delay over the specified 24 hours or if we are out of stock of your ordered parts. To help us please provide a daytime contact phone number. (Please note that bikes will have been fully assembled prior to dispatch but will need some re-assemble due to packaging restrictions, instructions and information will be included).

Deliver Services
We post most of our goods with Parcel Force, all goods will posted to the invoice address and will have to be signed for on receipt by the person placing the order or a designated signatory.

Delivery Costs
To addresses in the mainland UK.
Bikes £15-00 each.
All other items will be noted on your order completion.
All order outside mainland Uk will be subject to phone or email conformation.

Warranty
All products sold by Portswood Cycles carry a full manufacturers warranty this is usually 12 months, but may vary according to manufacturer. We aim to deal with all warranty issues as quickly and efficiently as is possible, however occasionally it may be necessary to return certain items to the manufacturer for inspection or repair. If you do have any problems with your purchases please call our staff on tel-02380322526 who may be able to help you over the telephone. However should it be necessary to return defective or faulty goods please contact us for a return authorisation advising us of the problem and original invoice information. We are sorry that we can not refund your postage but will return at our cost.

Returns Policy
Portswood Cycles want you to be happy with your purchase,if you receive anything that is the wrong size or you simply do not like please contact us and we will endeavour to resolve the situation.
All returned goods must be in the original packaging and un used so that it can be resold together with an official returns authorisation. In the unlikely event that you need to return an item due to our mistake we will gladly refund your postage costs. Please note that we can not accept items back that have been specially ordered in you or custom built for ( ie bikes or wheels ) unless they are faulty.